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After graduating, he saw a huge gap in the market for IT support for local businesses and homes. Having gained experience in various multinational corporates, Stephen noticed technology creeping into homes and smaller businesses. At that time, there weren't many organisations offering a service to these sectors; those that were, were often of poor quality. In the IT support industry, there are no legal requirements for qualifications and no official governing trade organisations. Therefore, Stephen soon realised that it was important to build a name that people could trust and rely on - pchelpman™ was born.
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